What we collect
- Account details — your name, email address and profile picture, from your Google account when you sign in.
- Trip details — destinations, travel date, number of travellers, pickup point, vehicle preference, your phone number and any special requests you write.
- Messages — what you write in chat with an agent or our assistant, and the translated versions of those messages.
- Reviews — your name, country, rating and review text.
- Location — if you set a pickup point on the map, its coordinates. If you are a driver, your device location while you have live location sharing switched on, and the location recorded when you start and end a trip. We do not track travellers’ locations.
- Technical data — your IP address, used to rate-limit public forms against spam.
Why we use it
- To pass your trip request to agents so they can quote (this is the core service).
- To email you when a quote arrives, when your booking is confirmed, and after your trip.
- To let you and your agent talk, across languages.
- To show honest agent and destination ratings from real bookings.
- To protect the service from spam and abuse.
We do not sell your personal data, and we do not use it for advertising or profiling.
Who we share it with
| Who | What | Why |
|---|---|---|
| Travel agents | Your name, email, phone, trip details and any special requests | So they can quote for and run your trip. Only agents in the relevant country see your request. |
| Assigned driver | Your name, phone, pickup point and trip details | So they can collect you. Drivers see only trips assigned to them. |
| Your Google account identity | Sign-in. We never receive your Google password. | |
| Amazon Web Services | The text of chat messages you send | Automatic translation between you and your agent. |
| Google Gemini | Your questions to the assistant, and chat text when AWS translation is unavailable | Answering assistant questions and fallback translation. |
| Our email provider | Your email address and the contents of the notification | Sending booking, quote and trip emails. |
Agents and drivers are independent businesses. Once your details reach the agent you chose, they handle that data under their own privacy practices as well as ours.
Some of these providers process data outside your country. Where that happens we rely on the provider’s standard contractual protections for international transfers.
What other travellers can see
Your published review shows your first name, country and review text. Nothing else about you is public. We deliberately never show travellers an agent’s or driver’s email or phone until you have accepted a quote, and drivers are shown to you by first name and vehicle only.
How long we keep it
Trip and booking records are kept while your account exists, so you can see your travel history and so agent ratings stay attributable. Chat messages are kept for the life of the conversation record. If you ask us to delete your account we remove your personal details; published reviews may remain in anonymised form so that agent ratings are not silently distorted.
Your rights
You can ask us to give you a copy of your data, correct it, delete it, or restrict how we use it. You can also object to a particular use. Email contact@mygetawaybuddy.com from the address on your account and we will respond within one month. If you are in the UK or EU you also have the right to complain to your national data protection authority.
Cookies
We set a sign-in session cookie when you log in. It is necessary for the site to work and is not used for tracking or advertising. We do not run third-party analytics or advertising cookies.
Changes
We will update this page when our data practices change, and update the date at the top. See also our Terms of Service.
